FAQ

Do I need an appointment? Do you take walk-ins?
Monday through Friday, no appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. If Saturdays work best for you, then it will be necessary to have an appointment. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and front-loading washer/dryer.

What is the application fee and is it refundable?
Application fees are $50 per person 21 and older occupying the apartment. You may pay them online by credit card, with a small fee that will apply. All application fees are nonrefundable.


How do I apply?
Applications may be found under the “Floorplans” tab of our property website, or you can stop in the office for a paper application during business hours.

 

Which utilities do I pay?
Residents are responsible for paying their own gas and electric bills through Ameren and Spire, and will pay for Water, Sewer, and trash in addition to their monthly rent.
 

Do you require Renter’s Insurance?

All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.


What is the security deposit?
Security deposits will vary depending on qualifying criteria. River Chase has a couple options for our residents including a normal deposit or higher that can be equal to one month’s rent.

When is my rent payment due?
Rent is always due on or before the first of the month.

What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays). There is an additional $5 charge per day until the rent payment is made in full.

How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. If you prefer to pay in cash, there is an option to pay in person using a PayLease card at any Walmart, Kmart, or Ace Cash Express. PayLease cards may be obtained at the office. Convenience fees may apply depending on the option you use.

What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable pet fee. Monthly pet rent is $25.00 per pet. Breed restrictions apply, please contact the office.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day written notice is required before vacating your apartment.

How can I refer a friend?
If you love River Chase Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.


If something needs to be repaired in my apartment, how do I report it?
You may call the office or send an e-mail. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?
If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 60-day written notice prior to move-out, during which time you are responsible for rent and utilities. If you need to move-out at the end of your lease term, please remember to come in at least 60 days prior to your lease expiration to fill out the notice to vacate form.

Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers.

Can I grill on property?
Although grilling is not allowed on the property, there is a park conveniently located next door that you are more than welcome to use for grilling.

I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. After business hours, you will need to contact a locksmith.

I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have a copy of your key made or have your locks changed during bu
siness hours for a small fee.

 

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