Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Applications may be found under the Floorplans tab of our property website.
Security deposits will vary depending on qualifying criteria. Deposits start equivalent to one month's rent, but can go up from there.
Rent is always due on the first and a $80 late fee is assessed on the 6th of every month (even Sundays and holidays). An additional $100 late fee is assessed on the 11th if rent is not paid in full.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Any pets living in the apartment will require a one time fee for each pet and monthly pet rent per pet. Breed restrictions apply, please contact the office. Check out our full pet policy!
Resident Questions
Application fees are $85 per person 18 and older occupying the apartment. You may pay these in office, or online by credit card, a small fee will apply. There is an administrative fee of $200. All application fees are nonrefundable.
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2000. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
All residents are required to maintain renters insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Although grilling is not allowed on the property, there is a park conveniently located next door that you are more than welcome to use for grilling.
If you are locked out during business hours, you can come to the office to be let back in your apartment. After business hours, you will need to contact a locksmith.
If you have lost your keys, you may have a copy of your key made or have your locks changed during business hours for a small fee.
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Our team is always ready to answer your questions.
Testimonials
My spouse and I are moving to River Chase within the next few weeks. Janet has been truly amazing! She showed us around to different apartment styles/layouts and she was really honest with us because the display home is not a true representation of how your future home may look. Anytime I have a question or concern I call Janet.
- Anonymous
Since the new staff has been in office, I feel more at home than I have in the past few years. They have been so nice and willing to work with me on every issue I address with them. I feel respected and valued as a resident.
- Anonymous
Elaine was wonderfully, literally walked me through everything I needed.
- Google Review
Alicia is an amazing leasing agent! She helped me and my daughter get into the apartment right away. Such a sweet, humble person.
- Google Review
Hi! I have lived here for 12 years and enjoyed everything here This is the best place to call your Home! It's so warm and feel with lots of love. The ladies in the office are very friendly and Professional they have a way of making feel Welcome! And they really care about you! And very concern about you! They want you to be happy! Anytime there is a problem they listen to you, always take the time make sure your problems are taken care of! The Property is always kept clean! Well kept up!
- Apts.com Review
the staff was so nice and helpful. its been a good experience. moved in at the end of October.
- Google Review
Moving to River Chase has been a blessing. I would highly recommend for anyone looking for an affordable townhouse or apartment in a nice neighborhood. Every amenity you need or want is nearby, many within walking distance (stores, restaurants, park, rec center, etc). Highway is in close range. Great place for families or singles. Also the complex is very quiet at all times of the day or night and drama-free from my experience. Maintenance is very responsive.
- Google Review
Miss Alecia was so helpful and really took care of me through the process of moving! Right out of college and was looking for somewhere to stay. My parents were very impressed and will be recommending many more to follow through. The courtesy and politeness was amazing! Thank you so much Miss Alecia for everything!
- Google Review
Ms. Elaine worked with me from start to finish, apartments look very clean and updated ! So thankful for the amazing office staff for helping get into my place so smoothly and fast!
- Google Review
I have lived at RiverChase for 3 years, anytime I have a issue leasing agent Alicia S. Is always so helpful, nice and professional. She always ensures to make sure that my issues are handled as quick as possible.
- Yelp Review