Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $75 per person 18 and older occupying the apartment. You may pay these in office, or online by credit card, a small fee will apply. There is an administrative fee of $200. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “Floor Plans” tab of our property website.
Which utilities do I pay?
What is the security deposit?
Security deposits will vary depending on qualifying criteria. Deposits start equivalent to one month's rent, but can go up from there.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $80 late fee is assessed on the 6th of every month (even Sundays and holidays). An additional $100 late fee is assessed on the 11th if rent is not paid in full.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed with a combined weight of 100 pounds. There is a non-refundable pet fee of $200 for 1 pet or $400 for 2 pets. The pet fee does not transfer from apartment to apartment. There is a monthly pet fee of $25 for 1 pet or $45 for 2 pets. Breed restrictions apply, please contact the office. Check out our full pet policy!
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2000. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Is renters’ insurance required?
All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Can I grill on the property?
Although grilling is not allowed on the property, there is a park conveniently located next door that you are more than welcome to use for grilling.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. After business hours, you will need to contact a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have a copy of your key made or have your locks changed during business hours for a small fee.
My spouse and I are moving to River Chase within the next few weeks. Janet has been truly amazing! She showed us around to different apartment styles/layouts and she was really honest with us because the display home is not a true representation of how your future home may look. Anytime I have a question or concern I call Janet.- Anonymous
Since the new staff has been in office, I feel more at home than I have in the past few years. They have been so nice and willing to work with me on every issue I address with them. I feel respected and valued as a resident.- Anonymous